Terms of Service

Last Updated: September 11, 2026

Welcome to Brooklyn Neutral. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Brooklyn Neutral LLC (“Brooklyn Neutral,” “we,” “us,” or “our”).

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms. Please read them carefully before using our website.

1. Online Store Terms

By using this website, you represent that you are at least the age of majority in your state or place of residence, or that you have given consent for your minor dependents to use this website under your supervision.

You may not use our products or website for any unlawful or unauthorized purpose or violate any applicable laws in connection with your use of our services.

2. Products and Availability

We make every effort to accurately display and describe our products, including colors, dimensions, materials, ingredients, scents, packaging, and other product details.

Because many Brooklyn Neutral products are handmade, hand-poured, naturally derived, or produced in small batches, slight variations in color, appearance, scent, texture, finish, or packaging may occur. These variations are normal and are not considered defects.

Product availability is subject to change without notice. We reserve the right to discontinue, modify, limit, or replace products at any time.

We may also limit quantities available for purchase on a per-person, per-household, per-order, or other reasonable basis.

3. Product Use

Customers are responsible for reviewing and following all instructions, warnings, age recommendations, ingredient information, and safety information provided with our products.

Products should only be used for their intended purposes.

For personal care and cosmetic products, individual sensitivities and allergies may vary. We recommend reviewing the ingredient list before use and discontinuing use if irritation or an adverse reaction occurs.

Our wellness, personal care, cosmetic, and home products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Information provided on our website is for general informational purposes and is not a substitute for individualized medical advice.

4. Children's Products

Certain Brooklyn Neutral products are intended for use by children. Parents and caregivers are responsible for selecting age-appropriate products and supervising children as recommended.

Always review product-specific safety instructions, warnings, and age recommendations before allowing a child to use a product.

5. Orders

We reserve the right to accept, decline, limit, or cancel any order at our discretion.

An order confirmation does not necessarily constitute our acceptance of an order. We may cancel or modify an order due to product availability, pricing errors, suspected fraud, inaccurate customer information, or other circumstances.

If we cancel an order after payment has been processed, we will issue a refund for the canceled portion of the order.

6. Preorders

Certain products may be offered for preorder before they are ready to ship.

Any estimated shipping or delivery dates provided for preorder products are estimates and are not guaranteed. Manufacturing, freight, customs, carrier, or other delays outside our control may affect anticipated timelines.

If an order contains both preorder and in-stock items, shipment timing may vary depending on the information provided on the applicable product page.

We reserve the right to update estimated preorder timelines when necessary.

7. Pricing and Payment

Prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

You agree to provide current, complete, and accurate billing, shipping, and payment information when making a purchase.

Applicable taxes and shipping charges will be displayed during checkout when required.

Promotional codes, discounts, or special offers may be subject to additional terms and may not be combined unless otherwise stated.

8. Shipping and Delivery

Shipping and delivery estimates are provided as a convenience and are not guarantees.

Once an order has been transferred to a shipping carrier, delays may occur that are outside Brooklyn Neutral's control.

Customers are responsible for providing an accurate and complete shipping address. Brooklyn Neutral is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.

Please contact us promptly if your package arrives damaged or if you experience an issue with your order.

9. Returns and Refunds

Returns and refunds are governed by our separate Refund Policy, which is incorporated into these Terms.

By completing a purchase, you acknowledge and agree to our Refund Policy.

10. Intellectual Property

All content appearing on the Brooklyn Neutral website, including but not limited to our name, logos, branding, product names, product designs, photographs, graphics, text, packaging, website content, illustrations, and other materials, is owned by or licensed to Brooklyn Neutral LLC unless otherwise stated.

This content may not be copied, reproduced, distributed, modified, published, sold, or used for commercial purposes without our prior written permission.

Nothing on this website grants you any license or right to use Brooklyn Neutral's intellectual property without authorization.

11. User Content and Reviews

If you submit a review, photograph, testimonial, comment, suggestion, or other content to Brooklyn Neutral, you represent that you have the right to submit that content.

You agree not to submit content that is unlawful, abusive, defamatory, misleading, infringing, obscene, or otherwise inappropriate.

By submitting content to us, you grant Brooklyn Neutral a non-exclusive, royalty-free right to use, reproduce, display, and share that content in connection with our business and marketing, unless otherwise agreed in writing.

12. Website Information

We strive to keep information on our website accurate and current. However, occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors, update information, or cancel orders affected by inaccurate information at any time.

13. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment providers, social media platforms, or other services.

We are not responsible for the content, privacy practices, security, availability, or actions of third-party services.

Your use of third-party services may be governed by separate terms and privacy policies established by those third parties.

14. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, and protect personal information.

15. Prohibited Uses

You may not use our website or services to:

• Violate applicable laws or regulations;
• Infringe upon the intellectual property rights of Brooklyn Neutral or others;
• Submit false, misleading, fraudulent, or harmful information;
• Introduce viruses, malicious code, or other harmful technology;
• Attempt to gain unauthorized access to our website, systems, or customer information;
• Scrape, copy, reproduce, or commercially exploit website content without permission;
• Interfere with the security or operation of our website; or
• Use our products, website, or services for unlawful purposes.

We reserve the right to terminate access to our services for violations of these Terms.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that access to our website will always be uninterrupted, timely, secure, or error-free.

Nothing in these Terms limits any warranty or consumer protection rights that cannot legally be excluded or limited.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Brooklyn Neutral LLC and its owners, employees, contractors, affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Brooklyn Neutral LLC and its owners, employees, contractors, affiliates, and service providers from claims, damages, losses, liabilities, or expenses arising from your violation of these Terms, misuse of our website or services, or violation of the rights of another person.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will remain in full force and effect.

20. Termination

We may suspend or terminate your access to our website or services if we reasonably believe you have violated these Terms.

Any obligations or liabilities incurred prior to termination will survive termination where applicable.

21. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the agreement between you and Brooklyn Neutral relating to your use of our website and services.

22. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

23. Changes to These Terms

We may update these Terms periodically to reflect changes to our business, products, services, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

24. Contact Information

Questions regarding these Terms of Service may be sent to:

Brooklyn Neutral LLC
Email: brooklynneutral94@gmail.com